Cancelation Policy

If you must cancel or reschedule an appointment, 24-hour advance notice is required, otherwise you will be held financially responsible.  Should you cancel or miss an appointment with notification less than 24 hours this will result in being charged the full fee for your missed appointment. Cancellations must be communicated by phone, NOT email or text. If clients have more than 2 cancellations during the course of treatment/therapy the therapist and client will address the need for ongoing therapy.  Should a client want to continue a client may be asked to pre-pay for sessions when they are scheduled.  If the client cancels or misses the session with less than 24 hours notice and the session is pre-paid, this follows the cancelation guidelines and the payment will not be reimbursed for the missed or canceled session less than 24 hours.  Phone/video sessions should be treated as regular in office sessions.  If you are late getting on the phone, are unable to talk at our scheduled time, your battery has died and you are unable to access another confidential place to talk, or any other variable that would have you not be able to attend our session please know that you will be charged for the session.  Please make the necessary arrangements you need to be available and present for your session.